FREQUENTLY ASKED QUESTIONS
Q: Are you insured?
A: Yes we are licensed to do business. We are insured and can produce a certificate of liability insurance if needed. Our units have been inspected by the State of NC amusement division.
Q: Should I avoid taking certain things in or on the rides?
A: We are so glad that you ask this question. The slides and rides were meant for your BODY ONLY... not for the following: water balloons, food, candy, drinks, boogie boards, rafts, skim boards, SILLY STRING, glitter, sharp items, bubble gum or pets. These things are not allowed on or in the rides as they can tear the slide mat or equipment. Violations will result in charges to replace or repair equipment and will be handled case by case.
USE OF SILLY STRING ON A UNIT WILL RESULT IN A MINIMUM $250 FINE. SILLY STRING ADHERES TO THE VINYL AND WILL NOT COME OFF LEAVING SPOTS ON THE EQUIPMENT AND IN SOME CASES RUINING IT.
Accepted Forms of Payment:
Card (with 3% processing fee)
Business Checks (no personal checks)
*Sales tax will be added at time of payment
Q: Do you accept credit cards?
A: We can accept credit cards, however, a 3% processing fee will be added for credit card payments.
Q: Do you charge a delivery fee?
A: Delivery fees may apply and vary in price. Please keep in mind, the farther you are away from me creates a risk of having to come back to your location in case something needs attention.
Q: Do you offer "same day" delivery?
We can sometimes, but there will be a minimum charge of $100 plus the other charges. During summer peak times are most likely hard to do.
Q: What if the weather is bad?
A: If weather conditions are sketchy and you wish to cancel before delivery there is no penalty. We can't dictate the weather and neither can you:) However, if you wish to take a chance on the weather since Wilmington weather is so unpredictable, once we deliver the unit, payment in full is expected and cannot be refunded. We reserve the right to pick up any equipment early in cases of extreme inclement weather. While this is uncommon, it can happen. This is for your safety and the integrity of our equipment.
Q: Do “I” need to do anything before the unit is delivered?
A: YES. While we like to make it hassle free for our customers, the set up area should be free of ANY and ALL debris.
In order for us to make timely deliveries please make sure there are no sharp objects, rocks, broken limbs or any other sharp/dangerous items. IF YOU HAVE A PET, PLEASE MAKE SURE THAT THE SETUP AREA IS FREE OF ANY ANIMAL WASTE. IF WE HAVE TO WAIT ON YOU OR CLEAN IT UP OURSELVES, THER WILL BE AN EXTRA $50 CHARGE COLLECTED BEFORE SETUP.
Each unit requires a separate power source near the set up area. If your unit requires 2 blowers, it is best to have power sources from two separate circuits. Each power source will need to be within 100' of the set up area. We will bring proper extension cords but we are not Electricians and cannot control tripping breakers. Please have access to proper electrical circuits and be careful not to operate extra electrical items while the blowers are in use.
It is your responsibility to monitor wind speeds once we have delivered the unit. Please turn off the blower and do not operate when wind speeds exceed 20 mph or equipment recommendation whichever is lower. Please adhere to the guidelines on the unit and if you have any questions please call 910-508-2379 immediately. Do NOT move the equipment once it has been set up without contacting Paul.