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Frequently Asked Questions

​Q: Are you insured? 

A: Yes we are licensed to do business. We are insured and can produce a certificate of liability insurance if needed.  Our units have been inspected by the State of NC amusement division.

Q: Should I avoid taking certain things in or on the rides? 

A: We are so glad that you ask this question. The slides and rides were meant for you not for the following: food, candy, drinks, SILLY STRING, sharp items, bubble gum or  pets. These things are not allowed on or in the rides. 

USE OF SILLY STRING ON A UNIT WILL RESULT IN A $100 FINE.  SILLY STRING ADHERES TO THE VINYL AND WILL NOT COME OFF LEAVING SPOTS ON THE EQUIPMENT AND IN SOME CASES RUINING IT.  

Q: Do you accept credit cards? 

A: We can accept credit cards, however, a 3% processing fee will be added for credit card payments. We use a business paypal account for your convenience. 

Q: Do you charge a delivery fee? 

A: We will not charge a delivery fee for New Hanover County rentals. Give us a call if you are outside of New Hanover County and we will let you know what delivery to your area will cost.  Please keep in  mind, the farther you are away from me creates a risk of having to come back to your location in case something needs attention.  These risks are the reason for additional delivery fees outside of the Wilmington area.

Q: Is a deposit required? 

A: No deposit is required to reserve your unit however, units are reserved on a first come first serve basis.

In the event of inclement weather, if you need to cancel your reservation before it is delivered, no charges will be incurred.

If the unit is delivered and set up, payment is expected in full and will not be refunded due to weather conditions.

Q: Do “I” need to do anything before the unit is delivered? 

A: YES.  While we like to make it hassle free for our customers, the set up area should be free of ANY and ALL debris.  

 

In order for us to make timely deliveries  please make sure there are no sharp objects, rocks, broken limbs or any other sharp/dangerous items.  If you have a pet, please make sure that the area is free of any animal waste.

 

Each unit requires a separate power source near the set up area. If your unit requires 2 blowers, it is best to have power sources from two separate circuits.  Each power source will need to be within 100' of the set up area.  We will bring proper extension cords but we are not Electricians and cannot control tripping breakers.  Please have access to proper electrical circuits and be careful not to operate extra electrical items while the blowers are in use.

Frequently Asked Questions

Q: Are you insured? 

A: Yes we are licensed to do business. We are insured and can produce a certificate of liability insurance if needed.  Our units have been inspected by the State of NC amusement division.

Q: Should I avoid taking certain things in or on the rides? 

A: We are so glad that you ask this question. The slides and rides were meant for your body only... not for the following:

 food, candy, drinks, boogie boards, rafts, skim boards, SILLY STRING, sharp items, bubble gum or pets. These things are not allowed on or in the rides as they can tear the slide mat or equipment.  Violations will result in charges to replace  or repair equipment and will be handled case by case.

USE OF SILLY STRING ON A UNIT WILL RESULT IN A MINIMUM $250 FINE.  SILLY STRING ADHERES TO THE VINYL AND WILL NOT COME OFF LEAVING SPOTS ON THE EQUIPMENT AND IN SOME CASES RUINING IT.  

Q: New for 2018 season
Payment Arrangements
If paying by personal check, you must have your payment to us no less than one week before your party or event.  Checks can be mailed to The Party Hoppers
243 Yulan Drive Wilmington NC 28412
Reservations that have not been prepaid will be required to pay cash on the day of delivery.
Credit card payments accepted day of delivery will incur 3% credit card fee. In the event of bad weather, if you paid by check, you will be reimbursed.
Q: Do you accept credit cards? 

A: We can accept credit cards, however, a 3% processing fee will be added for credit card payments. We use a business paypal account for your convenience. 

Q: Do you charge a delivery fee? 

A: We will not charge a delivery fee for New Hanover County rentals. Give us a call if you are outside of New Hanover County and we will let you know what delivery to your area will cost.  Please keep in  mind, the farther you are away from me creates a risk of having to come back to your location in case something needs attention.  These risks are the reason for additional delivery fees outside of the Wilmington area.

If weather conditions are sketchy and you wish to cancel before delivery there is no penalty.  We can't dictate the weather and neither can you:)  However, if you wish to take a chance on the weather since Wilmington weather is so unpredictable, once we deliver the unit, payment in full is expected and cannot be refunded.  We reserve the right to pick up any equipment early in cases of extreme inclement weather.  While this is uncommon, it can happen. This is for your safety and the integrity of our equipment.

Q: Do “I” need to do anything before the unit is delivered? 

A: YES.  While we like to make it hassle free for our customers, the set up area should be free of ANY and ALL debris.  

 

In order for us to make timely deliveries  please make sure there are no sharp objects, rocks, broken limbs or any other sharp/dangerous items.  If you have a pet, please make sure that the area is free of any animal waste.

 

Each unit requires a separate power source near the set up area. If your unit requires 2 blowers, it is best to have power sources from two separate circuits.  Each power source will need to be within 100' of the set up area.  We will bring proper extension cords but we are not Electricians and cannot control tripping breakers.  Please have access to proper electrical circuits and be careful not to operate extra electrical items while the blowers are in use.

 

Wind conditions:

It is your responsibility to monitor wind speeds once we have delivered the unit.  Please turn off the blower and do not operate when wind speeds exceed 20 mph or equipment recommendation whichever is lower. Please adhere to the guidelines on the unit and if you have any questions please call 910-508-2379 immediately.  Do NOT move the equipment once it has been set up without contacting Paul.